Data Protection

Because I collect personal information in the course of my work, I am registered with the Information Commissioner’s Office. In line with the Data Protection Act of 1998 as well as new GDPR regulations, this information will either be password protected, stored on an encrypted USB stick or stored securely in a locked box for the duration of six years after which it will be destroyed by shredding or pulping. Personal data will not be shared unless it is necessary to protect your vital interests or to fulfil a legal duty. If you have any concerns about how your data is being used, please email me at rachelcason@explorelifestory.com or contact the Information Commissioner’s Office directly at casework@ico.org.uk  

Contracting

Before we work together we agree on a counselling contract; to clarify what we both bring to our sessions. 
 
In the delivery of my therapeutic services, I commit to
 
Treating you with dignity, confidentiality and respect as a free and equal individual.
Complying with both the spirit and the letter of any commercial agreements, charging you only what we have agreed together regarding payments and giving you a reasonable time in which to make these payments.
Representing true levels of status, title, competence and experience in order not to mislead, misrepresent or defraud.
Making no claims or implications of outcomes that cannot be demonstrated or guaranteed in compliance with the requirements of the UK Advertising Standards Authority.
Recommending different therapists or resources when these will be more appropriate to your needs.
Respecting the absolute rights of your confidentiality except as expressly permitted by you in writing or if I believe you are a risk to yourself or others, such as when there is evidence of child abuse, when there is any criminal involvement or when a court has made a legal order (subpoena).
 
As we work together, I would ask you to commit to:
 
Arriving on time so that our sessions have an opportunity to be all they can be, and not risk over-running and affecting other clients.
Prompt payment. Where payments become complicated for any reason, do let me know and we can probably work out a solution together. If an appointment is cancelled at short notice (less than 24 hours) you may still be charged for the session.
Being as honest and open as you feel able with me. Ask questions if you need to. If we are to work together effectively, it’s important that we can communicate effectively. If you have any reservations or concerns in this area, do raise them and we can try to resolve them swiftly.